Accredited Skills Programmes

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SAQA

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Unit Standards

ACCREDITED SKILLS PROGRAMMES

With more than 254 accredited skills programmes we are confident that we will be able to provide you with the best possible solution you are looking for.

UNIT STANDARDS

WSR is fully accredited for all the Unit Standards below.  

FAQ

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US NOUS TITLENQF CREDITS
9506Communicate in an assertive manner with clients and fellow workers44
10313 Comply with service levels as set out in a Contact Centre Operation 410 
114044 Demonstrate an understanding of change management for computer systems 6
114226Interpret and manage conflicts within the workplace58
14609Participate in management of conflict 54
9533Use communication skills to handle and resolve conflict in the workplace33
246740 Care for customers 4
252218 Liaise with a range of customers of a business 4
119676Apply the skills of customer care in a specific work environment 44
118028 Supervise customer service standards 4
252210 Handle a range of customer complaints 4
15224Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks54
115823 Gather and manage information for decision-making 5
114052 Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement 5
15233 Harness diversity and build on strengths of a diverse working environment 5
116720Show understanding of diversity in the workplace33
258875 Design forms and reports using a Graphic User Interface (GUI) based database 4
258881 Design complex tables and queries using a graphical user interface (GUI) based database to solve a given problem 4
116936 Use a Graphical User Interface (GUI)-based database application to work with simple databases 3
117927 Use a Graphical User Interface (GUI)-based database application to solve a given problem 4
116935 Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 2
116945 Use electronic mail to send and receive messages 2
114984 Manage electronic mail in a business environment 3
258897 Apply electronic messaging and calendar application 2
116931 Use a Graphical User Interface (GUI)-based web-browser to search the Internet 2
116930 Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance 3
117923 Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief 2
258880 Utilise special features to enhance presentations 3
258876 Work with spreadsheets 4
258878 Ensure spreadsheet integrity to enhance reliability 4
258879 Change the appearance of a spreadsheet 3
258882 Manipulate data and ensure integrity 4
116937 Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets 2
116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 3
116943 Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet 4
116938Use a Graphical User Interface (GUI)-based word processor to create and edit documents14
119078 Use a GUI-based word processor to enhance a document through the use of tables and columns 3
258877 Demonstrate knowledge of and manipulate master and subdocuments in a Graphical User Interface (GUI)-based word processor 4
258898 Review and create documents using a Graphical User Interface (GUI)-based word processor 3
116942 Use a GUI-based word processor to create merged documents 3
117924 Use a Graphical User Interface (GUI)-based word processor to format documents 2
117867Managing files in a Graphical User Interface (GUI) environment13
258883 Use generic functions in a Graphical User Interface (GUI)-environment 1
114076 Use computer technology to research a computer topic 4
117871Facilitate learning using a variety of given methodologies510
117877Perform one-to-one training on the job34
13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3
120366 Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in the work place 4
120366Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in the work place 49
120344Demonstrate knowledge and understanding of relevant current occupational health and safety legislation 44
13915Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 34
120496Provide risk-based primary emergency care/first aid in the workplace 25
119567Perform basic life support and first aid procedures 15
114050 Explain the principles of business and the role of information technology 5
114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 5
117925 Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner 2
117926 Identify and explain ICT risks and recommend security solutions 5
117928 Describe the application and effect of Information and Communication Technologies (ICT) on society 4
11241 Perform Basic Business Calculations 3
7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3
7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4
9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3
9012 Investigate life and work related problems using data and probabilities 3
9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3
9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4
9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4
15092Plan and manage personal finances15
117156 Interpret basic financial statements 4
114051 Conduct a technical practitioners meeting 5
242816Conduct a structured meeting45
13934Plan and prepare meeting communications34
13929Co-ordinate meetings, minor events and travel arrangements33
13948 Negotiate an agreement or deal in an authentic work situation 4
110021Achieve personal effectiveness in business environment46
13931 Monitor and control the maintenance of office equipment 3
7785 Function in a business environment 3
242814Identify and explain the core and support functions of an organisation 36
242815Apply the organisation's code of conduct in a work environment45
242655Demonstrate knowledge and application of ethical conduct in a business environment 44
117497Apply basic business principles410
120308Apply knowledge of self in order to make a personal decision23
13925 Present information in a public setting 5
244611Apply problem-solving techniques to make a decision or solve a problem in a real life context 32
14920 Participate in groups and/or teams to recommend solutions to problems 4
14927 Apply problem solving strategies 4
242817Solve problems, make decisions and implement solutions 48
120379 Work as a project team member 4
120372Explain fundamentals of project management45
120385Apply a range of project management tools and techniques47
10135 Work as a project team member 4
10139 Implement project administration processes according to requirements 4
10140 Apply a range of project management tools 4
120374 Contribute to the management of project risk within own field of expertise 4
120384 Develop a simple schedule to facilitate effective project execution 4
120387 Monitor, evaluate and communicate simple project schedules 4
120375 Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget 4
120382 Plan, organise and support project meetings and workshops 4
120380 Evaluate and improve the project team's performance 5
10147 Supervise a project team of a technical project to deliver project objectives 514 
120378 Support the project environment and activities to deliver project objectives 514 
120386 Provide procurement administration support to a project 47
120373Contribute to project initiation, scope definition and scope change control49
120375Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget46
120377Identify, suggest and implement corrective actions to improve quality of project work 47
120382Plan, organise and support project meetings and workshops 44
120387Monitor, evaluate and communicate simple project schedules44
242820Maintain records for a team 34
15096Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations55
244589Identify causes of stress and techniques to manage it in the workplace32
115360 Demonstrate fourth generation language computer programming skills 5
114057 Install high-volume/Hign-Speed computer cabling for server computer system 510 
114062 Assemble a server computer and peripherals from modules 5
114063 Install a server computer and peripherals 5
114064 Install and commision multi-user application software for a server computer 5
114065 Maintain and repair a server computer to module level 510 
114073 Install and commission multi-user system software on a server computer 5
114077 Maintain and repair server computer peripherals to module level 510 
114045 Operate an enterprise server computer system 5
114056 Describe enterprise systems management and its role in IT systems support 5
114058 Demonstrate an understanding of the concepts of Multi-User computer Operating systems 5
114060 Demonstrate an understanding of local area computer networks, by installing a networked workstation 5
114061 Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) 5
114066 Test Networked IT systems against given specifications 5
114072 Install and commission a local area computer network 5
114074 Demonstrate an understanding of different computer network architectures and standards 5
114075 Design a local area computer network for a departmental office environment 5
114183 Apply the principles of resolving problems for single-user and multi-user computer operating systems 5
114636 Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 3
114069 Administer security systems for a multi-user computer system 615 
115359 Demonstrate an understanding of the handling of error in a computer programming environment 4
115362 Manage software development source files using appropriate tools 5
114059 Demonstrate an understanding of estimating a unit of work and the implications of late delivery 5
115358 Apply information gathering techniques for computer system development 5
115365 Apply the principles of designing computer system inputs and outputs 5
115366 Create graphic elements for a multimedia/web-based computer application 510 
115367 Demonstrate logical problem solving and error detection techniques 5
115368 Apply advanced HTML and associated techniques to build a web site for business applications 512 
115370 Create digitised still images for a multimedia/web-based computer application 510 
115371 Create digitised sound for a multimedia/web-based computer application 510 
115372 Demonstrate an understanding of tools and products available for web-site development 5
115373 Demonstrate an understanding of sort and search techniques used in computer programming 5
115374 Demonstrate an understanding of the use of web-sites in business 5
115375 Create digitised video for a multimedia/web-based computer application 510 
115376 Demonstrate an understanding of the principles of implementing and managing a web server 510 
115377 Explain the IT components of an e-Commerce system 5
115378 Demonstrate an understanding of advanced object-oriented programming 614 
115379 Create object scripts for a multimedia/web-based computer application 520 
115380 Demonstrate an understanding of the various types of e-commerce applications 5
115381 Apply the principles of creating a computer program using an OOP language in a GUI environment 612 
115382 Apply the principles of creating computer programs containing advanced algorithms using a procedural programming language 612 
115383 Demonstrate an understanding of the principles of designing and building an e-Commerce web site 510 
115384 Test a computer program against a given specification 5
115385 Demonstrate an understanding of the principles of implementing and managing an e-Commerce web site 512 
115386 Apply the principles of creating batch and interactive computer programs using a procedural programming language 510 
115387 Apply the principles of creating a computer program using a procedural programming language in a GUI environment 614 
115388 Produce documentation for a computer program to agreed standards 5
115389 Design a computer application for a single-user personal computer for programming with a 4GL 612 
115390 Create an application for a single-user personal computer using a fourth generation language 510 
115391 Demonstrate an understanding of the principles of the internet and the world-wide-web 4
115392 Apply principles of creating computer software by developing a complete programme to meet given business specifications 512 
115361 Create digitised text for a multimedia/web-based computer application 6
115364 Create animation for a multimedia/web-based computer application 510 
114048 Create database access for a computer application using structured query language 5
114049 Demonstrate an understanding of Computer Database Management Systems 5
14909 Describe the difference between programming in Object Orientated and Procedural Languages 4
14910 Apply the principles of Computer Programming 4
14912 Investigate the use of computer technology in an organisation 3
14915 Design a computer program according to given specifications 4
14918 Describe the principles of Computer Programming 3
14924 Demonstrate an understanding of information systems analysis 4
14930 Demonstrate an understanding of the principles of developing software for the internet 4
14933 Demonstrate an understanding of creating multimedia/web-based computer applications with scripting 4
115363 Apply fundamental principles of Object Oriented Programming to solve a given problem 510 
14919 Resolve computer user`s problems 4
14913 Explain the principles of computer networks 3
14917 Explain computer architecture concepts 4
14926 Describe information systems departments in business organisations 4
14944 Explain how data is stored on computers 4
114043 Support a local area computer network 510 
114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) 5
114047 Install and configure a multi-user networked operating system 5
114053 Monitor and maintain a multi-user networked operating system 5
114054 Administer a local area computer network 5
114042 Maintain and repair colour photocopiers/printers 5
114067 Maintain and repair facsimile (fax) machines 5
114068 Maintain and repair scanning systems 5
114070 Maintain and repair high-volume photocopier machines 5
114071 Maintain and repair photocopier machines 5
114182 Maintain and repair computer printers 5
252037Build teams to achieve goals and objectives56
15230 Monitor team members and measure effectiveness of performance 5
116714Lead a team, plan, allocate and assess their work 34
242819Motivate and Build a Team 410
242821Identify responsibilities of a team leader in ensuring that organisational standards are met 46
10981Supervise work unit to achieve work unit objectives (individuals and teams) 412
13912Apply knowledge of self and team in order to develop a plan to enhance team performance35
242824Apply leadership concepts in a work context412
14921 Describe the types of computer systems and associated hardware configurations 4
14922 Demonstrate knowledge of the principles of electronic logic for computing 4
14928 Demonstrate knowledge of basic concepts of telecommunications 2
14929 Describe computer cabling 4
14931 Install networked computer application software 4
14932 Describe Synchronous/ Asynchronous Communication with computers 3
14934 Demonstrate an understanding of hardware components for personal computers or handheld computers 4
14935 Repair peripherals for a personal computer or handheld computer to module level 4
14936 Describe and install scanning systems 4
14937 Apply the principles of supporting users of local area networks 4
14938 Resolve technical computer problems 4
14939 Assemble a personal computer or handheld computer and peripherals from modules 4
14940 Repair a personal computer or hand-held computer to module level 412 
14941 Describe and install colour copiers/printers 4
14942 Demonstrate an understanding of computer network communication 4
14943 Install system software and application software for a personal computer or hand-held computer 4
14945 Describe and install computer printers 4
14946 Describe and install photocopier machines 4
14947 Describe data communications 3
14948 Describe and install high-volume photocopier machines 4
14950 Install a personal computer or handheld computer and peripherals 4
14952 Describe and install a facsimile machine 4
14953 Install a local area network 410 
14963 Investigate the use of computer technology in an organisation 4
14908 Demonstrate an understanding of testing IT systems against given specifications 4
7790Process incoming and outgoing telephone33
15234Apply efficient time management to the work of a department/division/section54
242811Prioritise time and work for self and team 45
114589Manage time productively 44
9530Manage work time effectively 33
119467 Use language and communication in occupational learning programmes 3
8968 Accommodate audience and context needs in oral communication 3
8973 Use language and communication in occupational learning programmes 3
115369 Design and build a web-site using simple HTML 5
110023 Present information in report format 4
119457 Interpret and use information from texts 3
119458 Analyse and respond to a variety of literary texts 3
119459 Write/present/sign for a wide range of contexts 4
119465 Write/present/sign texts for a range of communicative contexts 3
119469 Read/view, analyse and respond to a variety of texts 4
12154 Apply comprehension skills to engage oral texts in a business environment 4
8252 Writing business reports in Retail/Wholesale practices 5
8970 Write texts for a range of communicative contexts 3
12153 Use the writing process to compose texts required in the business environment 45
119257Produce and maintain work activity reports48
115431 Analyse feedback contexts and apply constructive feedback techniques 5
116389 Write a technical report 4
119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4
119472 Accommodate audience and context needs in oral/signed communication 3

ANALYSIS & CUSTOMISATION

Each organisation is unique and we believe the customisation of each programme is vital for a return on investment not only for the organisaton but also for the learners who are attending the programme.

Work Skills Resources will select and compile a course outline on completion of the pre-assessment meeting. Should the outcomes be adjusted WSR will incorporate the outcomes to ensure that all the course objectives are met.

The customisation of training materials will be completed 5-working days before commencement of any training intervention.

GAP ANALYSIS

WSR will conduct a pre-assessment briefing in order to agree on expected performance standards prior to the commencement of training.

This briefing session will act as a GAP analysis to determine the client’s exact needs to meet the programme objectives. The session will include but not be limited to:

  • Programme objectives
  • Programme customisation
  • Course dates and time-frames
  • Work related case studies
  • Logistical requirements (on or off-site training)
  • Catering
  • Type of certification
  • Reporting procedures and requirements
  • Learner conduct

TRAINING METHODOLOGY

Each training intervention will be facilitated using a variety of training methodology to ensure maximum participation by delegates and transferability of knowledge into the workplace.

The methodologies will include but not be limited to:

  • Face to face facilitation
  • Comprehensive learner guide
  • Simulation exercises
  • Work related case studies
  • Group discussions
  • Group activities
  • Questionnaires
  • Formative assessments

TYPES OF CERTIFICATION

The type of certification will be determined by the client.

Attendance Certification

Should a delegate attend the full programme a certificate of attendance will be issued.

WSR Competency Certification

An in-house assessment can be conducted for certifications purposes.

A WSR competency certificate will be issued on the condition that a delegate attended the full programme and completed and conducted an assessment successfully by a due date agreed upon during the last day of the training programme.

Should a delegate attend the full programme but fail to complete an assessment successfully or conduct the assessment after the due date, a certificate of attendance will be issued.

Credit Bearing Certificate

The credit bearing certificate will be issued on the condition that a delegate completes an accredited Unit Standard skills programme successfully.

The credit bearing certificate is issued by WSR upon receipt of the SOR (statement of results) issued by the relevant SETA.

PRICING MODELS

WSR always provide an all-inclusive quotation. The following essential information is required in order for us to provide you with a comprehensive quotation:

  • Course objectives
  • Target audience
  • Duration of programme
  • Group size (how many attendees)
  • Type of certification
  • Catering requirements
  • Venue (on-site/off-site)
  • Content customisation and development

TERMS OF CONDITIONS

All items will clearly be structured in a quotation and included in the price schedule. It will include but not be limited to the following:

  • Pre-assessment meeting.
  • The facilitation of the selected programme.
  • The provision of comprehensive and user-friendly training materials.
  • The provision of assessment, moderation, and uploading of learner records to NLRD (if accredited training)
  • The provision of assessments (non-accredited training programmes)
  • The provision of certification.
  • The provision of a venue and secure parking (if required)
  • The provision of catering (if required)
  • The provision of detailed reports and original attendance registers.

BOOKING AND AMENDMENT CONDITIONS

Training dates will be negotiated by WSR and the client and confirmed in writing via email.

Refunds for non-arrivals are not allowed.

Substitute trainees will not be allowed once the programme has commenced

PAYMENT OF FEES

Invoicing will be based on the minimum group size pre-determined during the pre-assessment meeting.

WSR will invoice for the number of learners booked. If less than the specified minimum group size arrives, the minimum group size will be invoiced. If more than the number of learners booked arrives, WSR will invoice for the number of learners attended.

The invoice will be emailed together with the attendance register. An original order form (if applicable) must be faxed or emailed 7-days prior to the commencement of the training programme.

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