| 9506 | Communicate in an assertive manner with clients and fellow workers | 4 | 4 |
| 10313 | Comply with service levels as set out in a Contact Centre Operation | 4 | 10 |
| 114044 | Demonstrate an understanding of change management for computer systems | 6 | 3 |
| 114226 | Interpret and manage conflicts within the workplace | 5 | 8 |
| 14609 | Participate in management of conflict | 5 | 4 |
| 9533 | Use communication skills to handle and resolve conflict in the workplace | 3 | 3 |
| 246740 | Care for customers | 4 | 3 |
| 252218 | Liaise with a range of customers of a business | 4 | 4 |
| 119676 | Apply the skills of customer care in a specific work environment | 4 | 4 |
| 118028 | Supervise customer service standards | 4 | 8 |
| 252210 | Handle a range of customer complaints | 4 | 4 |
| 15224 | Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks | 5 | 4 |
| 115823 | Gather and manage information for decision-making | 5 | 5 |
| 114052 | Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement | 5 | 8 |
| 15233 | Harness diversity and build on strengths of a diverse working environment | 5 | 3 |
| 116720 | Show understanding of diversity in the workplace | 3 | 3 |
| 258875 | Design forms and reports using a Graphic User Interface (GUI) based database | 4 | 4 |
| 258881 | Design complex tables and queries using a graphical user interface (GUI) based database to solve a given problem | 4 | 5 |
| 116936 | Use a Graphical User Interface (GUI)-based database application to work with simple databases | 3 | 3 |
| 117927 | Use a Graphical User Interface (GUI)-based database application to solve a given problem | 4 | 6 |
| 116935 | Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application | 2 | 2 |
| 116945 | Use electronic mail to send and receive messages | 2 | 2 |
| 114984 | Manage electronic mail in a business environment | 3 | 2 |
| 258897 | Apply electronic messaging and calendar application | 2 | 2 |
| 116931 | Use a Graphical User Interface (GUI)-based web-browser to search the Internet | 2 | 4 |
| 116930 | Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance | 3 | 5 |
| 117923 | Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief | 2 | 5 |
| 258880 | Utilise special features to enhance presentations | 3 | 3 |
| 258876 | Work with spreadsheets | 4 | 3 |
| 258878 | Ensure spreadsheet integrity to enhance reliability | 4 | 3 |
| 258879 | Change the appearance of a spreadsheet | 3 | 3 |
| 258882 | Manipulate data and ensure integrity | 4 | 4 |
| 116937 | Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets | 2 | 4 |
| 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem | 3 | 6 |
| 116943 | Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet | 4 | 3 |
| 116938 | Use a Graphical User Interface (GUI)-based word processor to create and edit documents | 1 | 4 |
| 119078 | Use a GUI-based word processor to enhance a document through the use of tables and columns | 3 | 5 |
| 258877 | Demonstrate knowledge of and manipulate master and subdocuments in a Graphical User Interface (GUI)-based word processor | 4 | 4 |
| 258898 | Review and create documents using a Graphical User Interface (GUI)-based word processor | 3 | 7 |
| 116942 | Use a GUI-based word processor to create merged documents | 3 | 3 |
| 117924 | Use a Graphical User Interface (GUI)-based word processor to format documents | 2 | 5 |
| 117867 | Managing files in a Graphical User Interface (GUI) environment | 1 | 3 |
| 258883 | Use generic functions in a Graphical User Interface (GUI)-environment | 1 | 4 |
| 114076 | Use computer technology to research a computer topic | 4 | 3 |
| 117871 | Facilitate learning using a variety of given methodologies | 5 | 10 |
| 117877 | Perform one-to-one training on the job | 3 | 4 |
| 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| 244574 | Apply knowledge of HIV/AIDS to a specific business sector and a workplace | 3 | 4 |
| 120366 | Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in the work place | 4 | 9 |
| 120366 | Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in the work place | 4 | 9 |
| 120344 | Demonstrate knowledge and understanding of relevant current occupational health and safety legislation | 4 | 4 |
| 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| 120496 | Provide risk-based primary emergency care/first aid in the workplace | 2 | 5 |
| 119567 | Perform basic life support and first aid procedures | 1 | 5 |
| 114050 | Explain the principles of business and the role of information technology | 5 | 4 |
| 114055 | Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa | 5 | 3 |
| 117925 | Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner | 2 | 3 |
| 117926 | Identify and explain ICT risks and recommend security solutions | 5 | 5 |
| 117928 | Describe the application and effect of Information and Communication Technologies (ICT) on society | 4 | 5 |
| 11241 | Perform Basic Business Calculations | 3 | 6 |
| 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | 4 | 6 |
| 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | 4 | 6 |
| 9016 | Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 4 | 4 |
| 15092 | Plan and manage personal finances | 1 | 5 |
| 117156 | Interpret basic financial statements | 4 | 4 |
| 114051 | Conduct a technical practitioners meeting | 5 | 4 |
| 242816 | Conduct a structured meeting | 4 | 5 |
| 13934 | Plan and prepare meeting communications | 3 | 4 |
| 13929 | Co-ordinate meetings, minor events and travel arrangements | 3 | 3 |
| 13948 | Negotiate an agreement or deal in an authentic work situation | 4 | 5 |
| 110021 | Achieve personal effectiveness in business environment | 4 | 6 |
| 13931 | Monitor and control the maintenance of office equipment | 3 | 4 |
| 7785 | Function in a business environment | 3 | 4 |
| 242814 | Identify and explain the core and support functions of an organisation | 3 | 6 |
| 242815 | Apply the organisation's code of conduct in a work environment | 4 | 5 |
| 242655 | Demonstrate knowledge and application of ethical conduct in a business environment | 4 | 4 |
| 117497 | Apply basic business principles | 4 | 10 |
| 120308 | Apply knowledge of self in order to make a personal decision | 2 | 3 |
| 13925 | Present information in a public setting | 5 | 5 |
| 244611 | Apply problem-solving techniques to make a decision or solve a problem in a real life context | 3 | 2 |
| 14920 | Participate in groups and/or teams to recommend solutions to problems | 4 | 3 |
| 14927 | Apply problem solving strategies | 4 | 4 |
| 242817 | Solve problems, make decisions and implement solutions | 4 | 8 |
| 120379 | Work as a project team member | 4 | 8 |
| 120372 | Explain fundamentals of project management | 4 | 5 |
| 120385 | Apply a range of project management tools and techniques | 4 | 7 |
| 10135 | Work as a project team member | 4 | 8 |
| 10139 | Implement project administration processes according to requirements | 4 | 5 |
| 10140 | Apply a range of project management tools | 4 | 8 |
| 120374 | Contribute to the management of project risk within own field of expertise | 4 | 5 |
| 120384 | Develop a simple schedule to facilitate effective project execution | 4 | 8 |
| 120387 | Monitor, evaluate and communicate simple project schedules | 4 | 4 |
| 120375 | Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget | 4 | 6 |
| 120382 | Plan, organise and support project meetings and workshops | 4 | 4 |
| 120380 | Evaluate and improve the project team's performance | 5 | 7 |
| 10147 | Supervise a project team of a technical project to deliver project objectives | 5 | 14 |
| 120378 | Support the project environment and activities to deliver project objectives | 5 | 14 |
| 120386 | Provide procurement administration support to a project | 4 | 7 |
| 120373 | Contribute to project initiation, scope definition and scope change control | 4 | 9 |
| 120375 | Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget | 4 | 6 |
| 120377 | Identify, suggest and implement corrective actions to improve quality of project work | 4 | 7 |
| 120382 | Plan, organise and support project meetings and workshops | 4 | 4 |
| 120387 | Monitor, evaluate and communicate simple project schedules | 4 | 4 |
| 242820 | Maintain records for a team | 3 | 4 |
| 15096 | Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations | 5 | 5 |
| 244589 | Identify causes of stress and techniques to manage it in the workplace | 3 | 2 |
| 115360 | Demonstrate fourth generation language computer programming skills | 5 | 7 |
| 114057 | Install high-volume/Hign-Speed computer cabling for server computer system | 5 | 10 |
| 114062 | Assemble a server computer and peripherals from modules | 5 | 5 |
| 114063 | Install a server computer and peripherals | 5 | 7 |
| 114064 | Install and commision multi-user application software for a server computer | 5 | 5 |
| 114065 | Maintain and repair a server computer to module level | 5 | 10 |
| 114073 | Install and commission multi-user system software on a server computer | 5 | 7 |
| 114077 | Maintain and repair server computer peripherals to module level | 5 | 10 |
| 114045 | Operate an enterprise server computer system | 5 | 6 |
| 114056 | Describe enterprise systems management and its role in IT systems support | 5 | 3 |
| 114058 | Demonstrate an understanding of the concepts of Multi-User computer Operating systems | 5 | 7 |
| 114060 | Demonstrate an understanding of local area computer networks, by installing a networked workstation | 5 | 5 |
| 114061 | Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) | 5 | 5 |
| 114066 | Test Networked IT systems against given specifications | 5 | 4 |
| 114072 | Install and commission a local area computer network | 5 | 9 |
| 114074 | Demonstrate an understanding of different computer network architectures and standards | 5 | 5 |
| 114075 | Design a local area computer network for a departmental office environment | 5 | 5 |
| 114183 | Apply the principles of resolving problems for single-user and multi-user computer operating systems | 5 | 7 |
| 114636 | Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment | 3 | 6 |
| 114069 | Administer security systems for a multi-user computer system | 6 | 15 |
| 115359 | Demonstrate an understanding of the handling of error in a computer programming environment | 4 | 2 |
| 115362 | Manage software development source files using appropriate tools | 5 | 5 |
| 114059 | Demonstrate an understanding of estimating a unit of work and the implications of late delivery | 5 | 5 |
| 115358 | Apply information gathering techniques for computer system development | 5 | 7 |
| 115365 | Apply the principles of designing computer system inputs and outputs | 5 | 7 |
| 115366 | Create graphic elements for a multimedia/web-based computer application | 5 | 10 |
| 115367 | Demonstrate logical problem solving and error detection techniques | 5 | 8 |
| 115368 | Apply advanced HTML and associated techniques to build a web site for business applications | 5 | 12 |
| 115370 | Create digitised still images for a multimedia/web-based computer application | 5 | 10 |
| 115371 | Create digitised sound for a multimedia/web-based computer application | 5 | 10 |
| 115372 | Demonstrate an understanding of tools and products available for web-site development | 5 | 3 |
| 115373 | Demonstrate an understanding of sort and search techniques used in computer programming | 5 | 6 |
| 115374 | Demonstrate an understanding of the use of web-sites in business | 5 | 4 |
| 115375 | Create digitised video for a multimedia/web-based computer application | 5 | 10 |
| 115376 | Demonstrate an understanding of the principles of implementing and managing a web server | 5 | 10 |
| 115377 | Explain the IT components of an e-Commerce system | 5 | 4 |
| 115378 | Demonstrate an understanding of advanced object-oriented programming | 6 | 14 |
| 115379 | Create object scripts for a multimedia/web-based computer application | 5 | 20 |
| 115380 | Demonstrate an understanding of the various types of e-commerce applications | 5 | 8 |
| 115381 | Apply the principles of creating a computer program using an OOP language in a GUI environment | 6 | 12 |
| 115382 | Apply the principles of creating computer programs containing advanced algorithms using a procedural programming language | 6 | 12 |
| 115383 | Demonstrate an understanding of the principles of designing and building an e-Commerce web site | 5 | 10 |
| 115384 | Test a computer program against a given specification | 5 | 6 |
| 115385 | Demonstrate an understanding of the principles of implementing and managing an e-Commerce web site | 5 | 12 |
| 115386 | Apply the principles of creating batch and interactive computer programs using a procedural programming language | 5 | 10 |
| 115387 | Apply the principles of creating a computer program using a procedural programming language in a GUI environment | 6 | 14 |
| 115388 | Produce documentation for a computer program to agreed standards | 5 | 3 |
| 115389 | Design a computer application for a single-user personal computer for programming with a 4GL | 6 | 12 |
| 115390 | Create an application for a single-user personal computer using a fourth generation language | 5 | 10 |
| 115391 | Demonstrate an understanding of the principles of the internet and the world-wide-web | 4 | 3 |
| 115392 | Apply principles of creating computer software by developing a complete programme to meet given business specifications | 5 | 12 |
| 115361 | Create digitised text for a multimedia/web-based computer application | 6 | 8 |
| 115364 | Create animation for a multimedia/web-based computer application | 5 | 10 |
| 114048 | Create database access for a computer application using structured query language | 5 | 9 |
| 114049 | Demonstrate an understanding of Computer Database Management Systems | 5 | 7 |
| 14909 | Describe the difference between programming in Object Orientated and Procedural Languages | 4 | 4 |
| 14910 | Apply the principles of Computer Programming | 4 | 8 |
| 14912 | Investigate the use of computer technology in an organisation | 3 | 6 |
| 14915 | Design a computer program according to given specifications | 4 | 8 |
| 14918 | Describe the principles of Computer Programming | 3 | 5 |
| 14924 | Demonstrate an understanding of information systems analysis | 4 | 3 |
| 14930 | Demonstrate an understanding of the principles of developing software for the internet | 4 | 3 |
| 14933 | Demonstrate an understanding of creating multimedia/web-based computer applications with scripting | 4 | 6 |
| 115363 | Apply fundamental principles of Object Oriented Programming to solve a given problem | 5 | 10 |
| 14919 | Resolve computer user`s problems | 4 | 5 |
| 14913 | Explain the principles of computer networks | 3 | 5 |
| 14917 | Explain computer architecture concepts | 4 | 7 |
| 14926 | Describe information systems departments in business organisations | 4 | 3 |
| 14944 | Explain how data is stored on computers | 4 | 7 |
| 114043 | Support a local area computer network | 5 | 10 |
| 114046 | Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) | 5 | 4 |
| 114047 | Install and configure a multi-user networked operating system | 5 | 9 |
| 114053 | Monitor and maintain a multi-user networked operating system | 5 | 6 |
| 114054 | Administer a local area computer network | 5 | 7 |
| 114042 | Maintain and repair colour photocopiers/printers | 5 | 5 |
| 114067 | Maintain and repair facsimile (fax) machines | 5 | 3 |
| 114068 | Maintain and repair scanning systems | 5 | 4 |
| 114070 | Maintain and repair high-volume photocopier machines | 5 | 5 |
| 114071 | Maintain and repair photocopier machines | 5 | 4 |
| 114182 | Maintain and repair computer printers | 5 | 3 |
| 252037 | Build teams to achieve goals and objectives | 5 | 6 |
| 15230 | Monitor team members and measure effectiveness of performance | 5 | 4 |
| 116714 | Lead a team, plan, allocate and assess their work | 3 | 4 |
| 242819 | Motivate and Build a Team | 4 | 10 |
| 242821 | Identify responsibilities of a team leader in ensuring that organisational standards are met | 4 | 6 |
| 10981 | Supervise work unit to achieve work unit objectives (individuals and teams) | 4 | 12 |
| 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| 242824 | Apply leadership concepts in a work context | 4 | 12 |
| 14921 | Describe the types of computer systems and associated hardware configurations | 4 | 6 |
| 14922 | Demonstrate knowledge of the principles of electronic logic for computing | 4 | 9 |
| 14928 | Demonstrate knowledge of basic concepts of telecommunications | 2 | 7 |
| 14929 | Describe computer cabling | 4 | 4 |
| 14931 | Install networked computer application software | 4 | 5 |
| 14932 | Describe Synchronous/ Asynchronous Communication with computers | 3 | 6 |
| 14934 | Demonstrate an understanding of hardware components for personal computers or handheld computers | 4 | 7 |
| 14935 | Repair peripherals for a personal computer or handheld computer to module level | 4 | 9 |
| 14936 | Describe and install scanning systems | 4 | 3 |
| 14937 | Apply the principles of supporting users of local area networks | 4 | 7 |
| 14938 | Resolve technical computer problems | 4 | 5 |
| 14939 | Assemble a personal computer or handheld computer and peripherals from modules | 4 | 7 |
| 14940 | Repair a personal computer or hand-held computer to module level | 4 | 12 |
| 14941 | Describe and install colour copiers/printers | 4 | 4 |
| 14942 | Demonstrate an understanding of computer network communication | 4 | 9 |
| 14943 | Install system software and application software for a personal computer or hand-held computer | 4 | 5 |
| 14945 | Describe and install computer printers | 4 | 2 |
| 14946 | Describe and install photocopier machines | 4 | 3 |
| 14947 | Describe data communications | 3 | 4 |
| 14948 | Describe and install high-volume photocopier machines | 4 | 4 |
| 14950 | Install a personal computer or handheld computer and peripherals | 4 | 7 |
| 14952 | Describe and install a facsimile machine | 4 | 2 |
| 14953 | Install a local area network | 4 | 10 |
| 14963 | Investigate the use of computer technology in an organisation | 4 | 6 |
| 14908 | Demonstrate an understanding of testing IT systems against given specifications | 4 | 6 |
| 7790 | Process incoming and outgoing telephone | 3 | 3 |
| 15234 | Apply efficient time management to the work of a department/division/section | 5 | 4 |
| 242811 | Prioritise time and work for self and team | 4 | 5 |
| 114589 | Manage time productively | 4 | 4 |
| 9530 | Manage work time effectively | 3 | 3 |
| 119467 | Use language and communication in occupational learning programmes | 3 | 5 |
| 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| 115369 | Design and build a web-site using simple HTML | 5 | 5 |
| 110023 | Present information in report format | 4 | 6 |
| 119457 | Interpret and use information from texts | 3 | 5 |
| 119458 | Analyse and respond to a variety of literary texts | 3 | 5 |
| 119459 | Write/present/sign for a wide range of contexts | 4 | 5 |
| 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 |
| 119469 | Read/view, analyse and respond to a variety of texts | 4 | 5 |
| 12154 | Apply comprehension skills to engage oral texts in a business environment | 4 | 5 |
| 8252 | Writing business reports in Retail/Wholesale practices | 5 | 6 |
| 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| 12153 | Use the writing process to compose texts required in the business environment | 4 | 5 |
| 119257 | Produce and maintain work activity reports | 4 | 8 |
| 115431 | Analyse feedback contexts and apply constructive feedback techniques | 5 | 3 |
| 116389 | Write a technical report | 4 | 4 |
| 119462 | Engage in sustained oral/signed communication and evaluate spoken/signed texts | 4 | 5 |
| 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 |
